Patients & Visitors

Patient Portal Information

A Patient’s Guide to Using HealtheLife Portal

Welcome to Brodstone Healthcare's HealtheLife Portal, your personal portal to your health record. While you may see some differences compared to what you are used to, your new portal offers an enhanced experience and the ability to effectively manage your health with your provider.

Getting Started

Your healthcare provider (hospital or clinic) will provide you with instruction on how to get started with Brodstone HealtheLife Portal.

What happens to my information since moving patient portals?

Your provider and the clinical staff caring for you will have access to all of your old medical and billing information. Some of your medical history, such as allergies, medications and immunizations will be available in the new system, but the staff will also be verifying that with you on your first visit.

What can I expect on my first visit after the transition?

Please be aware that your wait time for registration during the transition may be greater so we ask that you arrive 15 minutes prior to your scheduled appointment. This is an important step in our transition to allow our staff time to review and verify that your medical history and medication lists are accurate. You will also be asked to present your insurance card, photo identification and have your picture taken at registration. In addition, we will provide you with information to register for our new patient portal.

Why do you need to take my picture?

The healthcare industry has trended toward taking photos to help reduce insurance fraud and identity theft. In addition, it is a patient safety feature that can help aid with patient identification in emergency settings and with the reduction of order entry errors.

Why do I have to show my insurance card again?

This ensures that we have the most up-to-date information in the new system so we can bill your insurance company on your behalf and avoid possible payment delays. We want to capture a copy of your current insurance card to scan into the new system.

 

Why do I have to sign up for the portal again?

The new EHR (Electronic Health Record) is a different company and they do not use My Care Corner (MCC) as the old system did. You will still be able to maintain your MCC account for past information, but all the new information going forward with visits beginning August 14, 2023 will be in the new HealtheLife Patient Portal.

Will my old medical information be available in my new patient portal?

All medical information related to visits prior to August 14, 2023 will not be in your new patient portal. See below to access your old portal information.

You may get two separate statements for awhile. Why is that?

The old billing information will not be moved to the new system. After August 14th, any new visits you have will be billed and generate a statement from the new EHR system. As a result, if you have balances from the old system and new system, you will receive two statements.

Will you still be able to send our prescriptions electronically?

Yes, electronic new prescriptions and renewal requests will remain the same.

Prior Patient Portal Information

To access medical records prior to August 14, 2023, visit http://mycarecorner.net/

Need More Help?

You may email BrodstonePatientPortal@brodstone.org with questions or call 402-207-1123. Support is available Monday through Friday from 8:00AM to 4:00PM.